Privacy Policy

Kagawa Bonsai ("we," "us," or "our store") recognizes the importance of our customers' personal information and is committed to its appropriate handling and protection in accordance with this Privacy Policy ("this Policy").

1. Information We Collect

We may collect personal information such as your name, address, phone number, and email address when you place an order, register an account, or contact us.

2. Purpose of Use

We use the personal information we collect for the following purposes:

• To ship your order and process payment
• To manage your account and provide My Page features
• To respond to inquiries and provide after-sales support
• To provide information about our products and services (e.g., newsletters, if you opt in)
• To analyze site usage and compile statistics for service improvement
• To prevent fraudulent orders and misuse of this Site

3. Handling of Payment Information

Credit card details you enter at checkout are not stored on our servers. Payment is processed directly through the systems of our payment processor, Stripe, Inc., which complies with the international Payment Card Industry Data Security Standard (PCI DSS), and your card information is managed securely by Stripe.

4. Disclosure to Third Parties

We will not disclose your personal information to third parties without your consent, except in the following cases:

• When disclosure is required by law
• When necessary to share information with contracted partners such as delivery carriers or our payment processor
• When necessary to protect a person's life, body, or property

5. Cookies, Analytics & Third-Party Services

Our website uses cookies to provide core site functionality, such as remembering your cart contents and keeping you signed in. We also use cookies to improve our service: specifically, Google Analytics (an analytics tool provided by Google LLC) and our own in-house, anonymous analytics feature, to record page views, traffic sources, and scroll behavior. This analytics data does not include personally identifying information such as your name or email address.

If you do not wish to accept cookies, you can disable or delete them in your browser settings (as a result, some features such as your cart or account login may not work correctly). For details on how Google Analytics collects and uses data, please see Google's policies and terms.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described above, or as required by law, after which it is securely deleted or anonymized. Account information is retained for the period required by law after account cancellation, and then deleted.

7. Security Measures

We take appropriate and necessary measures to prevent the leakage, loss, or damage of personal information, including encrypting communications (SSL/TLS), storing passwords as secure hashes, and restricting access to authorized personnel.

8. Disclosure, Correction, and Deletion

You may request disclosure, correction, or deletion of your personal information that we hold. Please contact us using the contact details below; we will verify your identity and respond promptly in accordance with applicable law.

9. Changes to This Policy

The content of this Policy may be changed without prior notice in response to changes in law or our services. Any revised Policy will take effect once posted on our website.

10. Contact

For questions about this Policy, or to request disclosure, correction, or deletion of your information, please contact us via our contact page. For our business information, please see our Legal Notice.